Job description We are looking for a Problem Manager with 5 to 8 years of experience in Problem Management and in IT service management. Requirements: Acting role to identify and resolve underlying issues in IT services. Robust experience with problem management tools and techniques. Experience with major incident management. Leading problem investigation and root cause analysis. Developing and maintaining the known error database. Coordinate with incident management teams to identify recurring issue. Creating and maintaining problem management documentation. Implementing proactive problem identification method. Monitoring and reporting on problem management metric. Driving problem resolution and service improvement initiatives. Minimum ITIL v4 Foundation certification.
📌 Incident Management (Hyderabad)
🏢 HTC Global Services
📍 Hyderabad
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