- - Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.- Ensure resolution provided in the first interaction with the customer- Acquiring knowledge about the newly released products and recent updates.- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer,



maintaining solid product knowledge and all other aspects of customer service- Position and sell Premium support contracts to customers based on their support entitlement.- Job Responsibilities:- - Desired Skills:- Self-Motivated C Ability to Work Under Pressure- Should have good comprehensibility and understandability of what customers want- Should have critical thought process and decision-making capability with focus on accuracy- Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.- Ability to sell/Upsell- Candidates should be open to a shift of 24x7.- - Soft Skills:- Should possess valuable English verbal skills- Excellent logical reasoning- ands of technology experts across.

📌 Customer Support Representative (Chennai)
🏢 BIZOPP Management Consultants
📍 Chennai