About the Job We are changing the way people think about customer care, and we need your help! Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics We re looking for a Reporting Analyst with robust problem solving skills who can thrive in a fast paced, entrepreneurial environment. As Reporting Analyst, You Will. Be responsible for real-time reporting and diagnosing trends in key performance metrics Generate weekly and daily KPI reports Ensure employee data is current and accurate for assigned program Work in partnership with Operational Leaders and Program Leadership As Reporting Analyst, You Have... Experience in leadership and working in a supervisory role Advanced knowledge of MS Word, Excel and Google Docs Proficiency with formulas and pivot tables Excellent communication skills Ability to enter data with a high level of accuracy Adaptability to learn a variety of software programs (such as Javascript) Strong analytical and problem solving skills Flexibility to work evenings and weekends if needed