Job DescriptionRole PurposeThe purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement͏Do1. Lead automation roadmaps and strategies for various BUsEnsure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturityDrive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing WiproâÂÂs capability to drive automation and ROI achievement for the customerEnsure contractual commitments for a particular project are met by understanding the scope and requirementsEnsure the desired software and infrastructures are implemented required for automationEnsure scalable standards of dashboard and process support system for active automation monitoringDevelop and review the Account Automation Plans for each account in consultation with the account partners and delivery teamsReview the automation projects on progress and resolves complex escalations related to operations,
production, quality control, schedules and maintenanceCome up with solution of the problems regarding automation persistent in development unitManage the appropriate level of access control to protect export controlled, proprietary, and sensitive project informationPeriodically review the project status completion vis-a vis the project plan and ensure successful roll outReview the upcoming automation trends, technologies and ways of working and identify the capability gap within the teamResponsible to maintain customer relationships and derive maximum customer references to ensure business continuity Receive feedback from the customers and align resources internally to close all the gaps͏DeliverNo.Performance ParameterMeasure1.Client EngagementCSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)2.BOT implementationWork done by the bots for platform/non platform accounts, No. of platform accounts per DU͏͏