Senior SRE Technical Specialist

Experience: 12 to Not Available years

Location: Mumbai, India

Skills: Azure, CI-CD, APM tools, Azure Monitor, Prometheus, Open Telemetry, OpenSearch, Kubernetes, Resiliency, Incident management, Observability Best Practices, Python, Java, Bash, AWS, Google Cloud, Docker, Grafana, ELK stack, Problem-solving, Jira, ServiceNow

Job Summary
The Senior Technical Support Specialist with a focus on Site Reliability Engineering (SRE) will be responsible for ensuring the reliability, scalability, and performance of the company's systems and applications. They will work closely with cross functional teams to address technical issues, implement automation, and optimize processes to enhance the overall reliability of the systems.

Total exp – 12+ yrs
3+ years of hands-on experience in configuring and using Azure cloud services and tools for monitoring, automation, CI-CD, Traffic Management etc.
5+ years of experience in setting up and auditing CI-CD pipelines for deployments, automation etc.
3+ years of strong experience in setting up observability framework for prod and non-prod env including automation using APM tools like Azure Monitor, Prometheus, Open Telemetry, OpenSearch
Sound experience in monitoring and troubleshooting Kubernetes applications set up, infrastructure usage, data pipelines etc. in production env.
Strong experience in setting up SLOs, monitoring and improving reliability of platform
Experience in setting up Synthetic monitoring in production
Experience in setting up APM tool from scratch, understanding of different agents available in APM tool, their use etc.




Good exposure to Resiliency, Incident management and Observability Best Practices
The ability to guide and mentor other members within the team and improve the way to collaborate, learn, and share ideas
Excellent understanding of SRE concepts and culture
Solid written and verbal communication skills are required

Key Responsibilities
1. Monitor, troubleshoot, and resolve incidents related to system availability and performance.
2. Implement automation tools and processes to streamline operations and improve system reliability.
3. Collaborate with development and operations teams to ensure seamless integration of new features or services.
4. Design and implement monitoring solutions to proactively identify and address potential issues.
5. Participate in on call rotation to provide support during off-peak hours and weekends.

Skill Requirements
1. Proficiency in programming and scripting languages such as python, java, or bash.
2. Strong knowledge of cloud platforms like aws, azure, or google cloud.
3. Experience with containerization technologies such as docker and kubernetes.
4. Familiarity with monitoring tools like prometheus, grafana, or elk stack.
5. Excellent problem-solving skills and the ability to work well under pressure in a fast paced environment.
6. Strong communication skills and the ability to collaborate effectively with cross functional teams.

Other Requirements
Relevant certifications in cloud platforms (AWS, Azure, GCP) or DevOps (e.g., AWS Certified DevOps Engineer, Certified Kubernetes Administrator) would be advantageous.

📌 Senior SRE Technical Specialist (Mumbai)
🏢 HCL Technologies
📍 Mumbai