Lead Consultant

Experience: 2 to 3 years

Location: Noida, India

Skills: Service Management, Program Management, Business Acumen, Financial Acumen, Telecom Experience, Google Tools, PowerPoint, Excel, Word, English, Google Suite, Outlook, Teams, Telecommunications Knowledge, ITIL

Job Summary
The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.

Key Responsibilities
Own end to end service, contract, and relationship management for client accounts
Ensure services are designed, governed, and delivered as per contractual, quality, cost, and time commitments
Lead service governance, reviews, SLA/KPI performance tracking, and executive reporting
Maintain strong customer relationships, health monitoring, surveys (NPS/CLI), and issue escalation
Drive continual service improvement, risk mitigation, and service excellence
Manage financial governance including billing, credits, and financial health checks
Support portfolio growth and demand management aligned to client IT and business strategy
Enable operational readiness through effective service operations, resourcing, and process execution

Skill Requirements
Service & program management, solid business/financial acumen, effective multi level communication, telecom experience, proficient in Google tools (PowerPoint, Excel, Word), excellent English skills.

Other Requirements
Candidate Background: Skills, Knowledge, and Abilities: Min/Preferred: Skills, Knowledge, Abilities and Experience Minimum: 2-3 years of related service management experience Minimum: Strong organizational, presentation, and problem-solving skills Minimum: Business and Financial acumen Minimum: Ability to communicate with multiple levels of leadership Minimum- Demonstrated skills in Google product suite, including PowerPoint, Excel & Word Additional Skills Required Languages English (Verbal and Written)



Proficiency Level - 90%/C1 Google suite, Power Point, Excel, Outlook, Word, Teams (Intermediate) Preferred: Telecommunications knowledge/experience

JD:
Role, Purpose, and Scope: The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.

Main departmental relationships: SMDE
Client/vendor relationships: Internal and External Stakeholders

Responsibilities:
Own end to end service, contract, and relationship management for client accounts
Ensure services are designed, governed, and delivered as per contractual, quality, cost, and time commitments
Lead service governance, reviews, SLA/KPI performance tracking, and executive reporting
Maintain strong customer relationships, health monitoring, surveys (NPS/CLI), and issue escalation
Drive continual service improvement, risk mitigation, and service excellence
Manage financial governance including billing, credits, and financial health checks
Support portfolio growth and demand management aligned to client IT and business strategy
Enable operational readiness through effective service operations, resourcing, and process execution

Education Requirements:
Min/Preferred
Education Level: Bachelor’s or equivalent degree

Candidate Background: Skills, Knowledge, and Abilities:
Min/Preferred: Skills, Knowledge, Abilities and Experience
Minimum: 2-3 years of related service management experience
Minimum: Strong organizational, presentation, and problem-solving skills
Minimum: Business and Financial acumen
Minimum: Ability to communicate with multiple levels of leadership
Minimum- Demonstrated skills in Google product suite, including PowerPoint, Excel & Word

Additional Skills Required
Languages English (Verbal and Written) Proficiency Level - 90%/C1
Google suite, Power Point, Excel, Outlook, Word, Teams (Intermediate)
Preferred: Telecommunications knowledge/experience

📌 Lead Consultant (Noida)
🏢 HCL Technologies
📍 Noida