Senior Administrator - Avaya Unified Communications

Experience: 3 to 6 years

Location: Pune, India

Skills: VoIP, SIP, Avaya systems, Aura, CM, SM, Session Border Controller, SIP trunking, telephony basics, AudioCodes, SBC, gateways, IP networking, TCP/IP, QoS, Microsoft Teams Voice, Direct Routing, Poly endpoints, Grandstream endpoints

Job Summary
Job Title Avaya Project Coordinator / Support Engineer Role Overview Support Avaya migration and transformation programs by combining project coordination with hands-on VoIP/SIP support. Assist the Project Manager in execution, tracking, and technical troubleshooting.

Key Responsibilities
• Support end-to-end Avaya migration (to Teams or other platforms)
• Assist Project Manager in planning, tracking, and reporting (milestones, risks, dependencies)
• Coordinate with vendors, infra teams, and business users
• Provide L1/L2 support for Avaya voice systems and endpoints
• Perform basic configuration and troubleshooting (handsets, softphones, SBC connectivity)
• Support testing,



UAT, and rollout activities
• Maintain documentation, trackers, and status reports
• Monitor incidents and ensure timely resolution

Technical Skills (Mandatory)
• Basic understanding of VoIP and SIP concepts (call flows, registration, signaling, RTP)
• Hands-on exposure to Avaya systems (Aura / CM / SM / Session Border Controller)
• Knowledge of SIP trunking and telephony basics
• Familiarity with AudioCodes / SBC / gateways (basic level)
• Understanding of IP networking (TCP/IP, ports, QoS basics)

Nice to Have
• Exposure to Microsoft Teams Voice / Direct Routing
• Experience with Poly / Grandstream endpoints

Experience & Qualifications
• 3–6 years in VoIP / telephony support or coordination role
• Degree in Engineering / IT / Telecom
• Robust coordination, reporting, and stakeholder communication skills

📌 Senior Administrator Avaya Unified Communications (Pune)
🏢 HCL Technologies
📍 Pune