Customer Success Manager Location: Work Model: Work From Office (WFO)
Employment Type: Full-Time

At Netcore , we partner with leading global brands to deliver Agentic AI-powered customer engagement at scale. We are looking for a senior, business-oriented Customer Success Manager who brings proven expertise in client-facing ownership, executive business reviews, and revenue growth across BFSI and E-commerce accounts.

This role is for someone who is comfortable sitting across the table from CXOs, owning commercial outcomes, and being directly accountable for retention, renewals, expansion, and revenue targets .

Own end-to-end customer success for a portfolio of , Retail / E-com / BFSI clients with clear accountability for retention, renewals, and growth
Plan, lead, and present QBRs and MBRs with clear storytelling around ROI, performance, insights, and next-step recommendations
Identify and drive upsell and cross-sell opportunities , contributing directly to revenue expansion and account growth
Proactively manage risks, handle escalations, and prevent churn through structured success plans
Share data-backed insights, industry benchmarks, and best practices to continuously elevate customer maturity
Collaborate closely with Sales, Product, Marketing, and Support to deliver on customer and revenue outcomes




3-6 years of proven experience in a client-facing Customer Success / Account Management role within SaaS / Martech / CRM
~ Strong track record in driving customer retention, account growth, and commercial outcomes
~ Experience working with enterprise or mid-market clients in Retail / BFSI / E-commerce domains
~ Excellent executive communication, presentation, and stakeholder management skills
~ Ability to translate data into explicit business narratives and recommendations
~ MBA / PGDM in Marketing or related field
Experience working in fast-paced, high-growth SaaS organizations

You'll help shape products used by leading global brands while working alongside a high-performing design and product team that values craftsmanship, experimentation, and continuous learning. If you're passionate about creating software that doesn't just work, but feels exceptional - we'd love to hear from you!

The only Forrester-rated global vendor in Product Discovery, Cross Channel Marketing Hubs and Email.
Leader in Marketing Platforms in G2’s Winter 2024 Grid
Top 20 global Google Cloud Partner
Appraised at Level 3 of ISACA’s CMMI® by Equalitas Certifications Limited
Explore our culture, and employee experiences :

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📌 CSM Customer Success Manager (Bengaluru)
🏢 Netcore
📍 Bengaluru