Team Lead (Pune Division)

Team Lead (Pune Division)

07 Aug
|
AM Infoweb
|
Pune Division

07 Aug

AM Infoweb

Pune Division

Key Responsibilities

• Lead, coach and mentor a team of Customer Support Executives.

• Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.

• Conduct huddles, feedback sessions and performance reviews.

• Handle customer escalations and ensure timely resolution.

• Prepare daily/weekly MIS reports.

• Coordinate with QA, Training, HR and Operations.

• Build a positive, high-performance team culture. Eligibility

• Minimum 1 year of on-paper Team Leader experience (Mandatory).

• International BPO / International Voice background.

• Graduation is Mandatory.

• Excellent communication and people management skills.

• Immediate joiners preferred.

📌 Team Lead (Pune Division)
🏢 AM Infoweb
📍 Pune Division

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