Senior Administrator - IBM Security Identity Manager (ISIM)

Experience: Not Available to Not Available years

Location: Goutam Budd Nagar, India

Skills: IBM Security Identity Manager (ISIM), IBM Tivoli, ITIL, root cause analysis, analytical skills, problem-solving skills, interpersonal skills

Job Summary
The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and ensuring operational excellence within the organization. This position focuses on troubleshooting complex issues related to IBM Security Identity Manager (ISIM) and IBM Tivoli, with an emphasis on root cause analysis and continuous improvement to enhance customer satisfaction.

Key Responsibilities
Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Providing Technical Support For Ibm Security Identity Manager (Isim) And Ibm Tivoli, Ensuring Compliance And Operational Integrity.
Provide Advanced Troubleshooting And Resolution For Complex Incidents Escalated By Analysts, Conducting Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues.
Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base,



Training And Mentoring Current Team Members, And Coaching Analysts To Enhance Overall Team Performance.
Resolve Complex Tickets Within Agreed Service Level Agreements (Slas) By Collaborating With Other Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions/Reopened Cases, And Proactively Mitigating Potential Security Threats.

Skill Requirements
Proficient In Ibm Security Identity Manager (Isim) And Ibm Tivoli Nms.
Robust Analytical And Problem-Solving Skills With A Focus On Root Cause Analysis.
Excellent Communication And Interpersonal Skills To Engage With Customers And Team Members Effectively.
Solid Understanding Of Itil Principles And Service Management Practices.

Other Requirements
Relevant Certifications Such As Ibm Security Identity Manager (Isim) Certification Is Optional But Valuable.
Itil Foundation Certification Is Recommended To Enhance Service Management Knowledge.

📌 Senior Administrator Ibm Security Identity Manager Isim Mumbai (India)
🏢 HCL Technologies
📍 India