Job Description

ey Responsibilities
Lead and mentor a team of Service Now developers, enforcing best

practices in development, configuration, and integrations.
Define and execute the Service Now development strategy aligned with

organizational goals.
Design, develop, and deploy Service Now applications, workflows, service

catalogs, and integrations.
Provide technical leadership across modules such as ITSM, ITOM, HRSD,

Sec Ops, and custom applications.
Drive platform governance including coding standards, security controls,

and design frameworks.
Collaborate with business stakeholders to gather requirements and

translate them into scalable solutions.
Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
Implement automation and advanced workflows leveraging Service Now

best practices and emerging capabilities (AI/ML).
Ensure alignment with ITIL processes, compliance standards, and enterprise

security policies.
Support platform operations including upgrades, patching, performance

optimization, and stability.
Partner with Transformation and Operations teams for continuous service

improvement and platform lifecycle management.

Service Now Development Lead

Required Skills & Qualifications:

Technical Expertise




Strong experience in Java Script, Glide API, AngularJS, HTML, CSS
Deep knowledge of at least two Service Now modules: ITSM, HRSD, IRM, or

Sec Ops
Positive understanding of CMDB, ITOM, CSM, and custom application

development
Proven experience in Service Now architecture design and enterprise

integrations
Exposure to CI/CD pipelines, Dev Ops practices, and Agile/Scrum

methodologies

Responsibilities

Experience & Education
Bachelor's or master's degree in computer science, IT, or related field
9+ years of Service Now experience, with significant hands-on expertise in

Service Now development and team leadership
Proven track record of delivering large-scale Service Now implementations

Key Competencies
Robust leadership and mentoring skills.
Solution-oriented mindset with architectural thinking.
Excellent stakeholder communication and collaboration skills.
Ability to drive innovation and platform adoption.

Qualifications

Certifications
Service Now Certified System Administrator (CSA) – Mandatory
Certified Application Developer (CAD) – Preferred
Certified Implementation Specialist (CIS) – Valuable to Have

📌 Lead Servicenow Developer Hyderabad
🏢 Zensar Technologies
📍 Hyderabad