Administrator - Monitoring Tools, Event Monitoring

Experience: Not Available to Not Available years

Location: Hyderabad, India

Skills: Network support tools, Network devices, Windows administration, Linux administration, Incident management, Logicmonitor

Job Summary
Monitor incident management queue and resolve assigned incidents within SLA
Execute administrative tasks for the maintenance
Support process expertise, in particular incident management and service request management.
Fully document incidents and incident resolution, likewise for service request
Interface with users and systems engineers in order to resolve technical and user problems
Handle P1 notifications for ISP and Power Outages
Okta/OneLogin access issues.
Debug Application Issues, fix it or escalate to Application Dev/Vendor Teams.
Start & Stop Application and Apache/Tomcat Services/https
Retrieve & Analyze logs. Share with Application Dev Team/Vendor if required for further investigation.
Sanity Testing - Application verification of ERS Protocol/Pinpoint, ATS Connect, Connect Suite after patching or any deployments.
SSL Certificate renewals , Like Creation of CSR, co-ordinate with Security Team,



Application owners and deploy it.
Remediate application vulnerabilities by coordinating with Windows, Linux Teams and Application Owners.

Key Responsibilities
Monitor And Analyze System Performance Using Integrated Command Center Tools, Ensuring Adherence To Quality Standards, Regulatory Requirements, And Company Policies.
Provide On-Call Support For Escalated Issues, Conducting Thorough Root Cause Analysis To Identify And Resolve Underlying Problems Related To Event Monitoring.
Engage In Value-Adding Activities, Such As Updating And Managing Knowledge Bases, Training Current Team Members, And Coaching Analysts To Enhance Team Capabilities.
Independently Resolve Tickets Within Agreed Slas, Managing Ticket Volume And Response Times Effectively To Ensure Operational Efficiency.
Ensure A Positive Customer Experience And High Csat By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.
Skill Requirements
Critical Incident management and Monitoring
Other Requirements
Other requirement: Logicmonitor

📌 Administrator Monitoring Tools, Event Monitoring Secunderabad
🏢 HCL Technologies
📍 Secunderabad