Senior Administrator - ServiceNow, IT Service Management

Experience: Not Available to Not Available years

Location: Madurai, India

Skills: ServiceNow Functional Consulting, ITIL, ITSM, Incident Management, Problem Management, Service Request Processes, Root Cause Analysis, Analytical Skills, Interpersonal Skills, ITIL Foundation Certification, ServiceNow Certified System Administrator Certification

Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities
Adhere To Quality Standards And Regulatory Requirements While Executing Servicenow Functional Consulting Tasks, Ensuring Compliance With Company Policies.
Provide Support For Complex Incidents By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues Within The Servicenow Platform.




Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training Current Team Members, And Coaching Analysts On Best Practices In Itil And Itsm Frameworks.
Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
Enhance Customer Experience And Csat By Focusing On First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements
Advanced Proficiency In Servicenow Functional Consulting With A Robust Understanding Of Itil And Itsm Principles.
In-Depth Knowledge Of Incident Management, Problem Management, And Service Request Processes Within Servicenow.
Excellent Analytical And Troubleshooting Skills, With The Ability To Perform Root Cause Analysis And Implement Effective Solutions.
Solid Communication And Interpersonal Skills For Effective Collaboration And Customer Interaction.

Other Requirements
Itil Foundation Certification Is Optional But Valuable.
Servicenow Certified System Administrator Certification Is Optional But Valuable.

📌 Senior Administrator Servicenow, It Service Management Madurai
🏢 HCL Technologies
📍 Madurai