Sr. Officer, Generalist, Client Services, SME, Institutional Banking Group

Experience: Not Available to Not Available years

Location: Surabaya

Skills: client service, interpersonal skills, problem-solving, analytical skills, banking systems, client relationship management systems

Company Overview
Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities
Provide exceptional client service and support to Small and Medium Enterprise (SME) clients within the Institutional Banking Group
Assist in the onboarding and account maintenance processes for SME clients, ensuring seamless and efficient service delivery
Collaborate with cross-functional teams to address client inquiries, resolve issues, and enhance the overall client experience
Proactively identify and address client needs,



offering tailored solutions and recommendations
Maintain accurate and up-to-date client records and documentation
Contribute to the continuous improvement of processes and procedures within the Client Services team

Requirements
Have experience in a client-facing role within the banking or financial services industry
Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues
Excellent problem-solving and analytical skills, with the ability to think critically and provide practical solutions
Proficient in the use of relevant banking and client relationship management systems
Ability to work collaboratively in a team environment and contribute to the achievement of team goals
Commitment to providing exceptional client service and a customer-centric approach

Apply Now
We offer a market-competitive salary and advantages package and the professional advantages of a energetic environment that supports your development and recognises your achievements.
Location: Surabaya Pemuda Branch
Job: Customer Service
Schedule: Regular
Employee Status: Full time

📌 Sr Officer, Generalist, Client Services, Sme, Institutional Ban Mumbai
🏢 DBS Bank
📍 Mumbai