SME

Experience: Not Available to Not Available years

Location: Sholinganallur, India

Skills: Kubernetes, Terraform, AWS Cloud Formation, EKS, Linux, AWS PaaS tools, Presentation Skills, Root Cause Analysis, Trend Analysis, AWS Certified Solutions Architect, Certified Kubernetes Administrator

Job Summary
As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring timely resolution of escalated incidents while adhering to quality standards. Your expertise in Kubernetes and Terraform will guide the team in optimizing operations, enhancing customer satisfaction, and maintaining effective communication across business units.

Key Responsibilities
Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Kubernetes And Terraform, Adhering To Agreed Slas.
Mentor Team Members And Administrators In Best Practices For Kubernetes And Terraform, Prepare Standard Operating Procedures (Sops), And Maintain Effective Documentation To Enhance Operational Efficiency.




Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Activities Using Aws Cloud Formation And Eks.
Actively Participate In Customer Meetings To Understand Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Effective Communication And Problem-Solving.
Validate Root Cause And Trend Analyses Using Aws Paas Tools And Present Reports To Key Business Stakeholders To Facilitate Performance Improvements In Operations.

Skill Requirements
Solid Understanding Of Kubernetes And Terraform With Practical Application In Incident Resolution
Proficiency In Aws Cloud Formation, Eks, And Linux Settings
Solid Knowledge Of Support Processes And Service Level Agreements (Slas)
Excellent Communication And Presentation Skills For Stakeholder Engagement
Ability To Perform Root Cause And Trend Analysis Effectively

Other Requirements
Optional But Valuable: Aws Certified Solutions Architect
Optional But Valuable: Certified Kubernetes Administrator (Cka

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