Sr Administrator (Support & Operations)

Experience: Not Available to Not Available years

Location: Chennai, India

Skills: PHP, Node JS, React JS, Mongo DB, Maria DB, HTML5, CSS3, JavaScript, Typescript, UI/UX design, API, REST, web services, PowerShell, Core Python, VB, Bash, PERL, Java Script, C#/.NET

Job Summary
Full Stack Web Development –PHP ,Node JS and React JS,Mongo DB, Maria DB, HTML5, CSS3, JavaScript, Typescripts & and UI/UX designUnderstanding on API and integration concepts including REST, web servicesExposure/experience/knowledge in one of the following scripting language is an added advantage:PowerShell, Robust Core Python, VB/Bash/PERL/Java Script and Frameworks like C#/.NET/PHPExcellentUI/UX design and developmentExcellent communication skills

Key Responsibilities
To adhere to quality standards,



regulatory requirements and company policies.
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

📌 Sr Administrator Support & Operations Chennai
🏢 HCL Technologies
📍 Chennai