Senior Support Lead Mumbai

Senior Support Lead Mumbai

06 Aug
|
HCL Technologies
|
Mumbai

06 Aug

HCL Technologies

Mumbai

Senior Support Lead

Experience: Not Available to Not Available years

Location: India

Key Responsibilities
• To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
• To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
• To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
• To provide technical assistance to the team members in resolving customer issues.
• To drive continuous improvement initiatives for support processes, workflows and Identify prospects for innovation, automation, and efficiency enhancements.
Skill Requirements
Other Requirements

📌 Senior Support Lead Mumbai
🏢 HCL Technologies
📍 Mumbai

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