SME - Data Loss Prevention,Palo Alto Firewalls

Experience: Not Available to Not Available years

Location: Madurai, India

Skills: Zscaler, Palo Alto, Zscaler DLP, CASB, Zscaler SSE, analytical skills, presentation skills, mentoring, training, Zscaler Certified Cloud Administrator, Palo Alto Networks Certified Network Security Engineer

Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents, maintaining adherence to SLA standards and quality norms. This position is essential for enhancing customer satisfaction through effective communication and mentorship, while also driving operational excellence within the support team.

Key Responsibilities
Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Through Effective Analysis Using Zscaler And Palo Alto Technologies, Adhering To Agreed Slas.
Mentor Team Members And Administrators On Best Practices For Zscaler Dlp And Casb Implementations, While Preparing And Maintaining Standard Operating Procedures (Sops) And Documentation For Knowledge Sharing.




Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
Facilitate Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Leveraging Zscaler Sse Insights To Address And Resolve Customer Issues Effectively.
Conduct Thorough Analyses, Including Root Cause And Trend Analysis, Utilizing Data From Zscaler And Palo Alto Systems, And Prepare Comprehensive Reports For Presentation To Key Business Stakeholders.

Skill Requirements
In-Depth Knowledge Of Zscaler, Palo Alto, Zscaler Dlp, Casb, And Zscaler Sse.
Robust Analytical Skills For Incident Resolution And Performance Analysis.
Excellent Communication And Presentation Skills For Stakeholder Engagement.
Proficiency In Mentoring And Training Team Members.

Other Requirements
Relevant Certifications Such As Zscaler Certified Cloud Administrator (Zcca) Or Palo Alto Networks Certified Network Security Engineer (Pcnse) Are Optional But Valuable.

📌 Sme Data Loss Prevention,palo Alto Firewalls Madurai (India)
🏢 HCL Technologies
📍 India