Job Description

IT Coordinator (Student Help Desk)

Position: IT Coordinator – Student Help Desk
Department: Information Technology (IT)
Experience: Freshers / Relevant experience preferred
Qualification: Graduate in any discipline

Location: Noida

About the Role

We are looking for a well-communicative and student-friendly IT Coordinator to join the Student Help Desk team. The candidate will be the first point of contact for students seeking assistance with IT-related services and will help ensure a smooth, responsive, and positive support experience.

Key Responsibilities
Serve as the first point of contact for students visiting the IT Help Desk.
Understand student queries and provide appropriate guidance regarding IT services and facilities.
Create awareness among students about available IT facilities, systems, and support services.
Coordinate with the IT team to ensure timely resolution of student-related IT concerns.




Maintain clear and qualified communication with students and relevant stakeholders.
Track and follow up on student queries, requests, and complaints as required.
Gather student feedback and identify opportunities to improve the quality and efficiency of IT support services.
Maintain a positive, helpful, and service-oriented environment at the Student Help Desk.

Desired Skills
Excellent verbal and written communication skills.
Positive interpersonal and student-handling skills.
Basic understanding of computers, IT services, and common technical issues.
Strong coordination and problem-solving abilities.
Patient, approachable, and service-oriented attitude.
Ability to work effectively in a rapid-paced academic environment.

📌 It Coordinator Student Help Desk Noida
🏢 Ritnand Balved Education Foundation
📍 Noida