Senior Administrator - Monitoring Tools, Event Monitoring

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: Monitoring and Event Management Tools, IT Support Processes, Incident Management Frameworks, Security Best Practices, Analytical Skills, Problem-Solving Skills, Collaboration Skills

Job Summary
The iObserve L2 Support Engineer is responsible for Level‑2 operations and support of the iObserve observability platform, including monitoring, alert analysis, and incident resolution. The role involves device onboarding, threshold tuning, dashboard validation, and root cause analysis across network and hybrid infrastructure. The engineer works closely with L1 teams, AIOps, Network, and ITSM to ensure monitoring accuracy and operational stability. They also contribute to SOP adherence, continuous improvement, and BAU readiness activities.

Key Responsibilities
The iObserve L2 Support Engineer is responsible for Level‑2 operations and support of the iObserve observability platform, including monitoring, alert analysis, and incident resolution. The role involves device onboarding, threshold tuning, dashboard validation, and root cause analysis across network and hybrid infrastructure. The engineer works closely with L1 teams, AIOps, Network,



and ITSM to ensure monitoring accuracy and operational stability. They also contribute to SOP adherence, continuous improvement, and BAU readiness activities.

Skill Requirements
• Advanced Proficiency In Monitoring And Event Management Tools.
• Robust Understanding Of It Support Processes And Incident Management Frameworks.
• Familiarity With Security Best Practices And Technical Troubleshooting Methodologies.
• Excellent Analytical And Problem-Solving Skills, With The Ability To Work Under Pressure.
• Effective Communication And Collaboration Skills To Liaise With Multiple Support Teams.

Other Requirements
The iObserve L2 Support Engineer is responsible for Level‑2 operations and support of the iObserve observability platform, including monitoring, alert analysis, and incident resolution. The role involves device onboarding, threshold tuning, dashboard validation, and root cause analysis across network and hybrid infrastructure. The engineer works closely with L1 teams, AIOps, Network, and ITSM to ensure monitoring accuracy and operational stability. They also contribute to SOP adherence, continuous improvement, and BAU readiness activities.

📌 Senior Administrator Monitoring Tools, Event Monitoring Bengaluru
🏢 HCL Technologies
📍 Bengaluru