Senior Test Specialist

Experience: Not Available to Not Available years

Location: Bangalore, India

Skills: IVR testing, Amazon Connect, Cyara IVR automation tools, Cyara Cruncher, voice and digital channels testing, functional test approaches, test plans, test scripts, test runs, test results analysis, collaboration skills, team-player mindset

Job Summary
In‑depth knowledge of IVR testing and engineering, with extensive experience in testing Contact Centre platforms such as Amazon Connect. Solid experience in Amazon Connect voice and digital channels, including message/chat testing (e.g. SMS, web chat, async messaging) and associated contact flows. Highly proficient in Cyara IVR automation tools. Extensive hands‑on experience testing IVRs, inbound and outbound voice calls, and digital messages using manual and Cyara‑based approaches. Hands‑on experience with Cyara Cruncher for IVR and contact flow performance testing.



Experience testing customer journeys across voice and messaging channels, including validation of prompts, message content, routing, attributes, and integrations. Proven capability in diagnosing testing issues, analysing Amazon Connect logs, contact traces, and message transcripts to identify root causes. Ability to gather and analyse functional and non‑functional test requirements, and perform assessments to confirm testing scope and coverage. Experience designing functional test approaches and test plans, and assessing appropriate test types based on requirements. Robust skills in developing test scripts, executing test runs, and analysing test results. Excellent communication and collaboration skills, with a solid team‑player mindset.

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