Sr Subject Matter Expert (Support&Ops;)

Experience: Not Available to Not Available years

Location: Noida, India

Skills: IBM App Connect Enterprise (ACE), IBM Transformation Extender (ITX), IBM MQ (Message Queue), IBM API Connect, IBM DataPower Gateway

Job Summary
Scope of Work (SOW) IBM Middleware Operations and Support Components Covered:
• IBM App Connect Enterprise (ACE)
• IBM Transformation Extender (ITX)
• IBM MQ (Message Queue)
• IBM API Connect
• IBM DataPower Gateway

Key Responsibilities
The vendor shall:
Provide 24x7 operational support for all IBM middleware components across Production, UAT, and DR environments.
Perform daily health checks, monitoring, and alert management to ensure system stability and uptime.
Manage incident, problem, and change requests in accordance with GIC’s ITIL framework.
Maintain system documentation, including configuration details, runbooks, and operational procedures.




Ensure compliance with GIC’s Patch Management, Change Management, and Incident Management frameworks.
Coordinate with IBM Support for issue resolution, patch updates, and version upgrades.
To perform Production steps execution and deployment related to BAU enhancements, issue resolution, patch updates, and version upgrades.
To strengthen system health observability through the configuration and optimization of health check monitoring tools.
To verify and maintain the integrity of the Production setting, ensuring there is consistency and alignment across all settings.
Skill Requirements
• IBM App Connect Enterprise (ACE)
• IBM Transformation Extender (ITX)
• IBM MQ (Message Queue)
• IBM API Connect
• IBM DataPower Gateway
Other Requirements
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📌 Sr Subject Matter Expert Support&ops Noida
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