Title: Senior Service Delivery Manager Location: Remote, India
Experience: 7+ years
For 35 years, WWT has been helping the world’s biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don’t just sell hardware—we design, build, and support everything our customers need to succeed. Provide strategic oversight and direction for Managed Services operations across multiple high-complexity client accounts.
Lead operational strategy and execute high-priority client initiatives including onboarding, transformation, and crisis management.
Train D2OS processes to current employees across Managed Services.
Manage D2OS Major Incident Management escalation bridges.
Represent Managed Services in cross-functional initiatives and executive briefings.
An ability to perform monthly or bi-monthly rotational shift work (Japan Time, Japan Time +8, and Japan Time +16)

Bachelor’s Degree in Arts or Sciences (Business or related field required).
A combination of education, training, and experience may be considered in lieu of a degree.




Minimum of 7 years of progressive experience in a related field.
JLPT N2 (Japanese-Language Proficiency Test) or demonstrated native-level Japanese fluency (preferred).
IELTS band 7+ or Cambridge Proficiency Exam (CPE) at C2 level (preferred).
ITIL Foundations or higher certification
Fluent in Japanese and English (verbal, written, and presentation).
Advanced skills in Microsoft Office applications including Excel, Word, and Outlook.
ServiceNow and SharePoint experience is a plus.
So, when it comes to our perks package, WWT has one of the best. We offer the following benefits to all full time employees:
Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

📌 Senior Service Delivery Manager Remote Working On Ghaziabad
🏢 Jobrapido
📍 Ghaziabad