Job Description – Manager – Ocean Operations
Department : Ocean Operations
Location : Magarpatta, Pune

About the Rol

e
The Manager – Ocean Operations is responsible for leading end-to-end Ocean Import and Export operations, ensuring seamless execution of FCL and LCL shipments while maintaining operational excellence, customer satisfaction, and regulatory compliance. The role acts as the central point of coordination between customers, shipping lines, overseas agents, customs brokers, transporters, warehouses, and internal stakeholders to ensure timely cargo movement. The position also drives process improvements, team development, cost optimization, and service delivery in line with organizational objective

s.
Responsibilit

ies
Ocean Operations Managem
ent:Lead end-to-end Ocean Import and Export operations for FCL and LCL shipme
nts.Ensure timely booking, shipment execution, documentation, customs coordination, and cargo deliv
ery.Monitor vessel schedules, shipment milestones, cargo movement, and operational timeli
nes.Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs House Agents (C
HA).Manage shipment exceptions, operational escalations, and ensure timely resolut
ion.Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where applica

ble.
Customer & Stakeholder Manage
ment:Build and maintain strong relationships with customers, overseas offices, carriers, and business part
ners.Ensure proactive communication regarding shipment status, delays, and operational upd
ates.Participate in customer review meetings and support key account manage
ment.Resolve customer queries and escalations while ensuring high service stand

ards.
Documentation & Compl
iance:Oversee preparation and verification of Bills of Lading,



Shipping Bills, Delivery Orders, invoices, and shipping document
ation.Ensure compliance with Customs regulations, DGFT guidelines, international trade regulations, and company
SOPs.Maintain complete operational documentation for audit and compliance pur
poses.Ensure documentation accuracy to minimize operational risks and d

elays.
Team Leadership & Resource Mana
gement:Lead, mentor, and develop the Ocean Operation
s team.Allocate responsibilities and monitor team perfo
rmance.Conduct regular performance reviews and identify training requir
ements.Promote a culture of operational excellence, accountability, and continuous impro

vement.
Carrier & Vendor Man
agement:Develop strong relationships with shipping lines, NVOCCs, transporters, warehouses, and logistics p
artners.Monitor vendor performance and ensure agreed service levels are mai
ntained.Support commercial and procurement teams during carrier negot
iations.Ensure effective utilization of transport and warehouse re

sources.
Process Improvement & Operational Ex
cellence:Drive continuous improvement initiatives to enhance operational ef
ficiency.Implement standardized processes and workflow impr
ovements.Optimize turnaround time and improve shipment vi
sibility.Support automation initiatives and effective utilization of ERP/TMS p

latforms.
Cost Control & Financial M




anagement:Monitor operational costs and improve shipment prof
itability.Minimize detention, demurrage, storage, and other avoidable
expenses.Coordinate with Finance for timely billing, invoicing, and revenue re
alization.Support annual budgeting and operational cost optimization in

itiatives.
Reporting & Performance
Monitoring:Prepare and review daily, weekly, and monthly M
IS reports.Monitor operational KPIs including shipment turnaround time, documentation accuracy, SLA adherence, and customer sa
tisfaction.Present operational performance reports and improvement plans to senior
management.Ensure achievement of departmental objectives and busine

ss targets.
Qu

alificatio
ns
Education:Bachelor's Degree in Logistics, Supply Chain Management, Commerce, Business Administration, or relate
d discipline.MBA / PGDM in Logistics & Supply Chain Management will

be preferre
d.
Experience:12–15 years of experience in Ocean Freight Operations, Freight Forwarding,
or Logistics.Minimum 4–6 years of experience in a managerial/team
handling role.Strong exposure to Import & Export Ocean Operations (FCL/LCL) and customer-faci

ng operations.

Required Skills
Strong knowledge of Ocean Import & Ex
port Operations.Expertise in FCL & LCL ship
ment management.Freight Forwarding and Shipping Li
ne coordination.Customs Clearance and International Trad
e Documentation.Incoterms and global shipp
ing regulations.Vendor and Car
rier Management.Advanced MS Excel an
d MIS Reporting.ERP / TMS s
ystem knowledge.Leadership and
Team Management.Customer Relation
ship Management.Analytical and problem
-solving skills.Excellent communication and stakeho
lder management.Ability to work under pressure and manage mult

iple priorities.

📌 Operations Manager (Pune)
🏢 ATA
📍 Pune