Job Title: Back Office Manager/ Senior Manager OTC (Accounts Receivable)

Domain: Order to Cash (Cash Application & Collections) Preferred Industry: Logistics

Job Summary

We are looking for an experienced Back Office Manager to oversee Order-to-Cash (OTC) operations, specifically in Accounts Receivable, Cash Application, and Collections. The role involves managing end-to-end back-office functions, ensuring SLA adherence, driving productivity, and achieving financial targets.

Key Responsibilities

Manage OTC operations including Accounts Receivable, Cash Application, and Collections

Ensure delivery meets client SLAs and contractual obligations

Oversee daily back-office production and team performance

Drive productivity and process improvements to achieve financial targets

Manage budgets, profitability, and resource planning

Lead and mentor Assistant Managers, Supervisors, and teams

Handle client interactions and maintain robust stakeholder relationships

Monitor operational metrics and present performance reports





Ensure process compliance with BPMS/ISO standards

Support hiring, training, and workforce development

Required Skills

Strong leadership and people management skills

Excellent communication and stakeholder management

Strong knowledge of OTC cycle (AR, Cash Application, Collections)

Analytical and problem-solving abilities

Strong organizational and multitasking skills

Ability to handle escalations and client interactions

Positive attention to detail

Technical Skills

Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)

Experience in budgeting, financial tracking, and workforce planning

Preferred Profile

Candidates with Logistics industry experience

Solid exposure to OTC processes (AR, Cash Application, Collections)

Compensation: 1,500,000.00 - 1,700,000.00 per year

Perks
Health insurance
Provident Fund

Work Location: In person .

📌 Back Office Manager/ Senior Manager Otc Accounts Receivable C Chennai (India)
🏢 DATAMARK
📍 India