Skills: Basic understanding of computer systems, Basic understanding of networks, Ability to multitask, Solid problem-solving skills, Solid analytical skills, Familiarity with ticketing tools, ServiceNow, Zendesk
Job Summary
We are looking for a proactive and customer-focused Service Desk Executive to handle real-time chat support for our clients. The ideal candidate will be responsible for resolving technical issues, answering queries, and ensuring a seamless customer experience through live chat interactions.
Key Responsibilities:
• Provide first-level technical support via chat to end-users.
• Troubleshoot hardware, software, and network-related issues.
• Log and track service requests using the ticketing system.
• Escalate unresolved issues to appropriate teams.
• Maintain a high level of customer satisfaction through timely and effective communication.
• Follow standard operating procedures and service desk protocols.
• Document solutions and contribute to the knowledge base.
Qualifications & Skills:
Education:
• Graduate in any discipline (preferably in IT or Computer Science).
Experience:
• 0–2 years of experience in IT support or customer service (chat process preferred).
Skills:
• Excellent written communication skills.
• Basic understanding of computer systems, networks, and troubleshooting.
• Ability to multitask and manage multiple chat sessions.
• Robust problem-solving and analytical skills.
• Familiarity with ticketing tools (e.g., ServiceNow, Zendesk) is a plus.
Work Location: Lucknow
Employment Type: Full time
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