Delhi

Operations

Full time

RESPONSIBILITIES
You’ll answer support phone calls, chat messages, and email tickets.
You'll build processes to streamline and automate customer support as much as possible
You'll lead your team of customer success managers
You’ll make sure each and every customer is happy before and after their purchase
You'll guide consumers to make right choices
You’ll regularly identify areas of improvement in customer education based on communication with customers, and participate in writing excellent help documentation.
You’ll work with operations team to report customer feedback and help regularly update the on-ground processes and product quality

REQUIREMENTS
Exceptional communicator. You find innovative ways to explain complex concepts in an elegant way.
Customer-obsessed. You only hang your hat up when customers get what they came for, and you’ll run through brick walls to make that happen.
Growth mindset. You see challenging situations as growth prospects, not barriers.
Proactive.



You see challenges before they exist, and plan accordingly.
Structure-oriented. You find satisfaction in improving processes, and don’t stop because something is “valuable enough”
Experience in customer support role is MUST
Fluent in English

ABOUT RAGE COFFEE

Swmabhan Commerce Private Limited, parent company of Rage Coffee, is an FMCG company that manufactures, markets & distributes cutting-edge coffee products. The first product in the market is a proprietary small batch crystallised coffee that is infused with 6 plant based vitamins which synergistically work with caffeine bringing in a "distinctive kick" that feels & tastes like freshly grounded coffee. The company has created craft coffee that is instantly consumable, affordable - ready to mix - and is convenient to carry in tube shots. Rage Coffee products are also US FDA, FSSAI, ISO registered and manufactured at a GMP compliant facility.

📌 Customer Happiness Specialist 5 12 Yrs Delhi
🏢 Rage Coffee
📍 Delhi