Responsibilities:
Be the first point of contact for Compassco PC/build customers after purchase or service requests.
Own support tickets in Zoho Desk from opening to closure, with clear customer updates.
Understand the issue, collect basic details, photos/videos where needed, and identify the likely hardware/build problem.
Coordinate with field service engineers and internal build/service teams for diagnosis, parts and resolution.
Track PC build/order support cases and verify configuration details before closure.
Ensure timely ticket closure, follow-ups and straightforward reporting on pending issues.

Requirements:
Graduate candidates with PC hardware knowledge may apply.
Freshers are welcome if they are organized, customer-friendly and willing to learn PC build support.
Positive English communication is preferred for transparent customer updates.
This is an office-based support coordination role, not a hands-on field service role.

📌 Customer Support Manager Pc Builds Bengaluru
🏢 Compassco
📍 Bengaluru