Senior Analyst - English, French, Microsoft Windows

Experience: Not Available to Not Available years

Location: Vijayawada, India

Skills: Microsoft Office, Windows OS, Internet browsers, Antivirus software, Firewall software, PC hardware, ITIL, ServiceNow, Remedy, Jira

Job Summary
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. • Ability to utilize the applications for Microsoft Office for support, reporting and documentation. • Excellent oral and written communication skills. • Ability to provide technical support over the phone; positive phone skills, qualified demeanor, previous customer service experience strongly desired. • Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. • Creativity. Ability to think around problems and come up with creative solutions is helpful. • Ability to work with or without direct supervision.

Key Responsibilities
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.



• Ability to utilize the applications for Microsoft Office for support, reporting and documentation. • Excellent oral and written communication skills. • Ability to provide technical support over the phone; good phone skills, qualified demeanor, previous customer service experience strongly desired. • Valuable problem solving skills; ability to visualize a problem or situation and think abstractly to solve it. • Creativity. Ability to think around problems and come up with creative solutions is helpful. • Ability to work with or without direct supervision.

Skill Requirements
Understanding of the IT environment and readiness to learn new processes and technologies
Positive working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
ITIL knowledge and certification would be an asset
Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.

Other Requirements
1 year of previous IT experience (Customer Service & Technical Support

📌 Senior Analyst English, French, Microsoft Windows Vijayawada (India)
🏢 HCL Technologies
📍 India