Job Type: Full time

We're hiring an entrepreneurial Account Manager to drive B2B account management and cross-selling. This is a chance to join a transformational HR Tech startup as a core team member.Cadient Talent | India (Remote) | Full-time | US-hours overlap requiredAbout CadientCadient Talent is a US-focused talent acquisition SaaS platform specializing in high-volume hourly hiring, expanding from ATS into a broader HR software suite (including SmartRefer, our employee referral product). We're building an AI-native operating model — small teams, heavy automation, outsized output per person.The RoleOwn a portfolio of US enterprise and mid-market accounts end-to-end: onboarding, adoption, renewal, and expansion. You're the customer's operating partner, not a ticket-router — AI agents handle the repetitive work; you handle judgment, relationships, and revenue.What You'll DoOwn onboarding and time-to-value for current accounts — implementation coordination, configuration guidance, launch successDrive adoption and health scores across your book; run QBRs with US-based HR/TA leadersOwn gross retention and surface expansion signals (SmartRefer cross-sell, module upsells)



to salesBe the voice of the customer into product — structured feedback loops, not anecdotesBuild and maintain AI-assisted CS workflows: automated health monitoring, usage digests, renewal-risk alertsHandle escalations with urgency and close the loop with engineering/supportWhat We're Looking For4–7 years in customer success or account management at a B2B SaaS company; HR tech / ATS experience a solid plusProven ownership of renewal targets and NRR outcomesExcellent written and spoken English; comfortable presenting to US VP/Director-level stakeholdersWillingness to work substantial US time-zone overlap (evening IST)Hands-on with contemporary tooling — CRM, CS platforms, and AI tools; you automate before you hire helpSelf-directed operator who thrives with autonomy and minimal processNice to HaveExperience with high-volume hourly hiring workflows (retail, QSR, healthcare staffing)Familiarity with integrations ecosystems (ADP, job boards, background check vendors)Interested? Apply through this LinkedIn job posting or email your resume to .

📌 Entrepreneurial Account Manager / Cross Sell Manager Gandhinagar
🏢 Cadient
📍 Gandhinagar