Job Description

Main opportunities/challenges for this role

Accountabilities, responsibilities, and main duties:

Support ICT infrastructure (IT hardware, software, network and telephony infrastructure) administration, implementation and upgrades according to business and technical needs, in accordance with IT strategy, best practice, change and configuration management.

- Ensure availability of LAN, WAN, IPT, Internet connectivity and other IT services
- Provide Local IT support to staff in 24 x 7 setting
- Responsible for IT inventory management
- Monitor GTI servers, O365, Share Point Online, Defender, Video conferencing and Mobile applications services and taking corrective action.
- Ensure daily backups of all servers including conducting test restores
- Ensure GTI systems with approved IT updates and software (IT software compliance)




- Ensure restricted access to server room and physical security of IT equipment s.
- BCP management from IT support prospective

Technical Support and Vendor management Manage support call logs, provide technical resolution within agreed period and follow up on escalated issues to meet operational requirements.

- Coordinate with Global IS and process teams for IT operations
- Ensure timely first & second level of support as per the pre-defined SLAOLA.
- Escalate any problems/issues to relevant teams as required and follow up.
- Vendor Coordination for appropriate and timely IT support in place
- Raise IT procurement request on demand with adherence to British Council procurement policies

📌 System Engineer (Noida)
🏢 British Council
📍 Noida