QC – Roles & Responsibilities in Mahindra Workshop:
Vehicle Quality Inspection
Inspect all vehicles after repair/service (body, mechanical, electrical, etc.) before final delivery to the customer.
Ensure all job cards are completed as per Mahindra standard operating procedures (SOPs).
Verify that all complaints listed in the job card have been addressed properly.
Check road test results, vehicle cleanliness, and overall finishing quality.
Process & Standard Compliance
Ensure workshop operations follow Mahindra’s Quality Process Guidelines (like QMS, TPM, M-STAT, or TSI).
Confirm adherence to Torque Specifications, Repair Manuals, and Diagnostic Procedures.
Ensure all tools and equipment used are calibrated and in proper condition.
Customer Concern Resolution
Validate that customer complaints are fully resolved before delivery.
Conduct a final satisfaction check from the customer’s perspective.
Identify any repeat issues or comeback jobs and take corrective measures.
Coordination & Communication
Coordinate with:
Service Advisors – for clarification on job card concerns.
Technicians – for rework or improvement areas.
Bodyshop/Paintshop – for finish and alignment quality.
Communicate non-conformities or poor workmanship to the Workshop Manager or Service Head.
Documentation & Reporting




Maintain QC inspection records for all vehicles.
Record Defect Reports, Rework Jobs, and Audit Findings.
Track Repeat Repair and Customer Complaint Trends.
Submit daily/weekly QC reports to the Workshop Manager.
Quality Improvement Initiatives
Participate in PDI (Pre-Delivery Inspection), Post Service Quality Audits, and CSI Improvement Programs.
Conduct training sessions or toolbox talks for technicians on common quality issues.
Work on root cause analysis (RCA) and implement corrective and preventive actions (CAPA).
Safety & Housekeeping
Ensure vehicles are inspected in a protected environment.
Follow all 5S and safety standards in the workshop.
Check that vehicles are properly cleaned and sanitized before delivery.
Customer Experience
Support the delivery team in ensuring zero defect delivery.
Help in achieving high Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).
Handle customer rechecks or post-delivery issues if any quality gap is found.

Job Types: Full time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Advantages:
Food provided
Health insurance
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 Quality Technician/ Technical Specialist Brahmapur
🏢 VISWAJEET UDYOG
📍 Brahmapur