06 Aug
|
Talent Spark pvt
|
Noida
06 Aug
Talent Spark pvt
Noida
Roles and responsibilities
Query resolution: Manage incoming customer communications via calls, emails, and live chats.
Issue troubleshooting: Diagnose, troubleshoot, and offer step-by-step solutions to customer complaints.
CRM management: Record, update, and track all customer interactions accurately using CRM software.
Case escalation: Identify and escalate complex or high-priority tickets to appropriate senior teams.
Feedback collection: Document recurring customer pain points and share insights with product/service teams.
Metric adherence: Meet specific performance metrics like Average Handling Time and First Call Resolution.
Policy compliance: Adhere strictly to communication workflows, company policies, and data privacy guidelines.
Pay: ₹15,000.00 - ₹16,000.00 per month
Advantages:
Health insurance
Work Location: In person
📌 Customer Support Executive Cse Noida
🏢 Talent Spark pvt
📍 Noida