We are seeking a dynamic and result-oriented Team Leader to lead and manage a team of telecallers/customer care executives. The ideal candidate should possess robust leadership skills, excellent communication abilities, and the capability to drive team performance while ensuring high-quality customer interactions.
Key Responsibilities
Manage and supervise a team of telecallers/customer care executives.
Monitor daily team performance and productivity.
Ensure achievement of team targets and KPIs.
Conduct regular coaching, training, and performance reviews.
Handle escalated customer concerns and provide resolutions.
Prepare and submit daily, weekly, and monthly performance reports.
Maintain discipline, attendance, and adherence to company policies.
Coordinate with management to implement process improvements.
Requirements
Bachelor's degree in any discipline.
Minimum 1–3 years of experience as a Team Leader in a Call Center, Telecalling, Customer Service, or Healthcare industry.
Robust leadership and team management skills.
Excellent communication and interpersonal skills.
Positive knowledge of MS Office and reporting tools.
Ability to work under pressure and achieve targets.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Team Lead Kochi
🏢 Hair O Craft Hair and Skin Clinic
📍 Kochi
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