Job Description
Provide customers with technical support through analytical skills, facilitate current installations, implementations, maintenance, education, and author documentation in support of the customers’ setting.
Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team setting, as well as organizational ability for multi-tasking and flexibility
Occasional travel to customer sites in India and abroad.
Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
Reproduces customer reported issues and works with internal teams to provide a resolution.
Ensures management of customer expectations and resolution of technical issues in a timely manner.
Provides necessary support to the Service Managers for high profile technical escalations.