Quality Analyst

Job Description:

We are looking for a detail-oriented and analytical Quality Analyst with experience in collections and process evaluation. The ideal candidate will be responsible for monitoring quality standards, conducting in-depth data analysis, generating reports, and driving continuous process improvement.‍

Key Responsibilities
Perform quality checks on collection calls and processes to ensure adherence to standards.
Conduct data analysis to identify trends, gaps, and improvement opportunities.
Prepare and maintain MIS reports, dashboards, and documentation.
Share structured feedback through presentations to enhance process performance.
Ensure process SLAs are consistently met.
Utilize QA tools (e.g., Pareto analysis, Run charts) for root cause analysis.
Achieve and maintain Gage R&R; specifications.
Collaborate with operations to drive quality improvements.
Identify potential issues early through fact-finding analysis and recommend solutions.




Manage team MIS to track performance, skills, and productivity.

Eligibility Criteria:
Minimum Qualification: HSC (12th Pass).
Experience: 6 months to 1 year as a Quality Analyst in BPO/KPO.
Minimum 3 months of collections experience required.
Excellent verbal communication skills
DRA certification preferred.
Ability to work in rotational shifts (Sunday fixed off or as per process).
Robust analytical and problem-solving ability.
Proficiency in MS Excel and familiarity with QA tools.
Robust client orientation and dispute-handling skills.
Quick learner with good understanding of web applications, internet, and search engines.
Ability to work in a team and communicate goals effectively.

Work Details
Shift: Day shift
Week Off: Sunday fixed off / rotational (depending on process)
Industry: Insurance / Customer Support

Gurgaon

📌 Quality Analyst Gurugram
🏢 ONE POINT ONE SOLUTIONS
📍 Gurugram