Customer Support Representative – OS NA Chat Process (International)
Location: Jaipur
Shift: Night Shifts
Employment Type: Full-Time | Work From Office
About the Role:
Hiring for the OS NA International Process (Chat). This is a excellent opportunity for freshers and experienced candidates looking to build a career in the international BPO industry.
Key Responsibilities:
Handle customer interactions through Chat & Voice support
Resolve customer queries efficiently and professionally
Maintain quality, productivity, and customer satisfaction standards
Document customer interactions accurately
Eligibility Criteria:
Education:
Graduates & Undergraduates can apply
Experience:
Freshers & Experienced (1 year) both eligible
Skills Required:
Excellent English communication skills
Technical aptitude
Customer-centric approach
Comfortable with rotational and night shifts
Salary Structure:
Freshers:
₹30K package = ₹24,410 CTC + ₹3000 PLI + 2,597 Statutory Bonus
Experienced (1 yr): ₹32K package = ₹26,045 CTC + ₹3200 PLI + 2,771 Statutory Bonus
PLI applicable post training based on attendance, login hours, QA & CSAT-DSAT.
Work Schedule & Perks:
5 days working
Rotational shifts & week offs
9.5 hours/day including break
Cab facility for eligible night shifts only
No leaves allowed during first 3 months (except weekly offs)
Relocation Benefits (For Outstation Candidates Only)
10 Days Free Stay (Dual Occupancy)
One-way Bus/Train Ticket
Relocation Bonus up to ₹10,000 (not for rehires)