Handle inbound reservation inquiries via phone, WhatsApp, email, website, and OTA platforms.
Convert guest inquiries into confirmed bookings while achieving monthly sales targets.
Promote room upgrades, packages, and add-on services to maximize revenue.
Provide prompt, skilled, and personalized assistance to guests throughout the booking process.
Accurately manage reservations, modifications, cancellations, and payment confirmations in the PMS/CRM.
Follow up on pending inquiries and quotations to improve booking conversion rates.
Coordinate with Front Office, Operations, and Property Teams to ensure seamless guest arrivals.
Maintain high levels of customer satisfaction by resolving guest queries efficiently.
Prepare and submit daily reservation and sales reports.
Ensure compliance with company SOPs, reservation policies, and service quality standards.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Cell phone reimbursement
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Support Executive Cse Okhla
🏢 The Social Stays
📍 Okhla