About the Role
We are looking for a motivated Telecaller – Debt Collections Executive to contact customers with overdue payments and ensure timely recovery of outstanding dues. The ideal candidate is a confident communicator who can handle objections professionally while staying compliant with company and regulatory guidelines.
Key Responsibilities
Make outbound calls to customers with overdue loan/credit card/EMI payments
Inform customers of outstanding dues and negotiate payment timelines
Record call outcomes and Promise to Pay (PTP) details in CRM
Follow up consistently on pending and broken payment promises
Escalate high-risk or disputed cases to the senior collections team
Meet daily/weekly call and collection targets
Maintain compliance with RBI guidelines on ethical debt collection practices
Maintain accurate documentation for audit purposes
Requirements
Minimum 12th pass / Graduate preferred
Solid verbal communication skills in [Hindi/English/regional language]
Basic computer and CRM proficiency
Patience, negotiation skills, and ability to handle difficult conversations
Minimum 1 year experience
Prior collection experience is mandatory