Experience

3 - 8 Years
Location

Uttar Pradesh
Nature of Job

After-Sales
Job role

Product & Field Support

Job Description

BU – MC Department ( Service – MC )

EX - Service

Job Location

Regional Office

BU / Dept

MC BU

Level / Grade

EX

Job Role/ Function

Service

Designation

Area Service Manager

1

Educational Qualification

Necessary:

B. E.

Premium college with a very positive academic record

Optional:

MBA

2

Age

Minimum:

Maximum:

33 YRS

3

Experience

Minimum:

3

Maximum:

8

Industry Specifications:

OEM Automotive

Preferred Exposure:

ASM - Service

4

Reporting

Report to (Designation)

No. of Reportees

Direct Reporting

RM - Service

Individual Contributor

Indirect Reporting (if any)

NA

NA

5

Job Responsibilities
Handling territory as ASM.
Step up the customer experience.
Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
Product performance feedback and competition benchmarking.
TPM Implementation at Dealerships and drive the Service agenda




Tracking competitor activities and keeping abreast with the latest trends and requirements.
Readiness for current products.
Product failure report and analysis to HO team.
Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
Control on Warranty Claims
Promoting Sales by providing service support.
Promoting Genuine Spares Sales.

6

Competency Requirements

Technical/ Functional:

Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance

Behavioral:

Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus

7

Interface

Internal

External

Direct Interface

Sales, Marketing, Spares, Network

Dealers

Development, Central Quality Assurance

Indirect Interface
8

Any other specific requirements

Candidate should know local language spoken in the region

📌 Mgr Service Mc Varanasi Ro Uttar Pradesh
🏢 Bajaj Auto
📍 Uttar Pradesh