We are looking for an energetic and customer-friendly Telecaller to join our smartphone showroom team. The ideal candidate will handle inbound and outbound calls, generate leads, follow up with customers, and support walk-in conversions through effective phone communication.
Key Responsibilities
Make outbound calls to prospective customers to promote smartphones, offers, and current launches
Handle inbound customer queries related to product availability, pricing, EMI options, and offers
Follow up with walk-in customers who did not make a purchase to encourage conversion
Maintain and update customer database/CRM with call details and lead status
Schedule store visits/appointments for customers with high purchase intent
Inform customers about ongoing promotions, exchange offers, and recent stock arrivals
Coordinate with the sales team to ensure smooth handover of qualified leads
Address customer complaints or escalate to the concerned department
Achieve daily/weekly/monthly call and conversion targets
Maintain call quality and adhere to communication scripts/guidelines
Requirements
Minimum qualification: 12th Pass / Graduate (any stream)
0–2 years of experience in telecalling, telesales, or customer service (freshers can apply)
Fluent in Hindi, Marathi, and English (multilingual preferred)
Positive communication and convincing skills
Basic knowledge of smartphones and mobile accessories preferred
Comfortable using CRM software, Excel, and basic computer applications
Pleasant, patient, and target-driven attitude
Skills Required
Excellent verbal communication
Active listening and objection handling
Basic sales and negotiation skills
Time management and multitasking
Data entry accuracy