Key Responsibilities
Diagnose and resolve hardware issues involving power supply, mainboards, display panels, optical engines, cooling systems, speakers, HDMI/USB ports, Wi-Fi, Bluetooth, and other connectivity components.
Troubleshoot software and firmware-related issues, including boot failures, system lag, application crashes, firmware upgrades, operating system errors, and performance optimization.
Provide technical support to customers through phone, email, WhatsApp, and remote support tools.
Coordinate with authorized service centers for repairs, warranty claims, spare parts replacement, and technical escalations.
Perform root cause analysis on recurring product issues and work closely with engineering and quality teams to implement corrective and preventive actions.
Maintain accurate service records, troubleshooting guides, and knowledge base documentation.
Support recent product launches by validating service procedures and delivering technical training to internal teams and service partners.
Ensure timely resolution of customer issues while maintaining high service quality and customer satisfaction.





Required Skills & Qualifications
Bachelor's degree or Diploma in Electronics, Electrical Engineering, Electronics & Communication, or a related field.
4–8 years of experience in technical support or after-sales service within a product-based consumer electronics company.
Solid knowledge of electronic hardware diagnostics and firmware troubleshooting.
Familiarity with Android-based systems, embedded software, firmware updates, and networking concepts.
Excellent problem-solving, analytical, and communication skills.
Experience with CRM or ticketing systems and technical documentation.
Ability to work independently and collaborate with cross-functional teams.

Preferred Skills
Experience in projector, display, TV, or AV product support.
Knowledge of warranty management and service center operations.
Experience in customer handling, technical training, and process improvement initiatives.

Pay: ₹480,000.00 - ₹540,000.00 per year

Work Location: In person

📌 Senior Technical Support Engineer Projectors Yelahanka New Town
🏢 Wzatco Projector
📍 Yelahanka New Town