MDM L1 Support Executive (SAP HANA/MDG)

Role Summary

Responsible for first-level support of Master Data Management activities, ensuring timely creation, maintenance, and governance of customer, vendor, material, and other master data within SAP HANA/MDG settings.

Key Responsibilities
Process master data creation, modification, extension, and deactivation requests.
Validate data requests against established governance standards and SOPs.
Provide L1 support for master data-related issues and service requests.
Monitor and manage ticket queues within agreed SLAs.
Perform data quality checks to ensure accuracy, completeness, and consistency.
Identify and prevent duplicate master records.
Escalate complex issues to L2/L3 support teams when required.
Support master data workflows and approval processes.
Generate periodic reports on SLA compliance, data quality, and backlog status.
Maintain documentation, SOPs, and knowledge repositories.




Assist business users with master data queries and process guidance.
Support internal and external audit requirements related to master data governance.

Desired Qualifications
Bachelor's degree in Commerce, Business Administration, Computer Applications, Engineering, Supply Chain, or related field.
1–3 years of experience in SAP Master Data Management, SAP MDG, or SAP HANA support.
Knowledge of Material Master, Vendor Master, Customer Master, and Finance Master Data.
Familiarity with ticketing tools such as ServiceNow, Jira, or SAP Solution Manager.
Understanding of data governance and data quality concepts.
Robust proficiency in Microsoft Excel and reporting tools.
Valuable analytical, communication, and problem-solving skills.
Experience in shared services, manufacturing, or engineering industries preferred.
SAP MDG or SAP Master Data certification preferred.

📌 Sr Engineer Matar
🏢 KP GROUPS
📍 Matar