Customer Support Executive

(Australian-Based eCommerce Company)

We are an Australian-based eCommerce company looking for a Customer Support Executive to support our customers. This role is ideal for candidates who are comfortable working night shifts and delivering high-quality customer service across email, live chat, and ticketing systems.

Key Responsibilities
Handle customer enquiries via email, live chat, and support tickets during night shift hours
Provide accurate order status updates, shipping information, and resolution timelines
Coordinate with internal teams (design, production, dispatch) to resolve customer queries efficiently
Assist with order changes, size updates, artwork clarifications, and payment confirmations
Manage after-sales issues such as delivery delays, missing items, size concerns, or incorrect orders




Maintain clear and accurate notes in the ticketing system
Follow internal escalation processes for urgent or complex cases
Proactively follow up with customers to ensure timely resolution
Ensure all communication aligns with the company’s professional brand tone

What We Offer
Full training and structured onboarding
Reliable night-shift role with long-term growth prospects
Supportive team environment
Opportunity to work with a fast-growing Australian eCommerce brand

Job Types: Full time, Permanent, Fresher

Pay: ₹13,500.00 - ₹17,500.00 per month

Work Location: In person

📌 Customer Support Executive Tiruppur
🏢 Udfyn
📍 Tiruppur