To manage the post-sales customer lifecycle by ensuring seamless coordination between customers and internal departments, delivering a superior customer experience from booking through possession.
Key Responsibilities
Manage end-to-end post-sales customer relationship management.
Handle customer queries, requests, and escalations professionally.
Coordinate with Sales, Projects, Finance, Legal, Documentation, and other internal teams to ensure timely resolution of customer issues.
Manage milestone payment communications and support collection follow-ups.
Coordinate registration, possession, and handover activities.
Draft and send customer communications, including payment reminders, demand letters, project updates,
and possession-related communications.
Maintain accurate customer records in the CRM/ERP system.
Experience
Minimum 3+ years of experience in Post-Sales CRM in the residential real estate industry (Mandatory).
Experience in handling registration, possession, customer communication, and collections.
Exposure to CRM/ERP systems is preferred.
Pay: ₹30,000.00 - ₹32,588.84 per month
Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund