Key Responsibilities:
Workshop Operations
Manage daily operations of mechanical, bodyshop, washing, and PDI activities.
Ensure smooth job flow, minimum turnaround time (TAT), and maximum productivity.
Monitor bay utilization and workshop efficiency.
Customer Satisfaction (CSI)
Ensure excellent customer experience and high CSI scores.
Handle escalated complaints and ensure timely resolution.
Maintain quality standards to avoid repeat repairs.
Revenue & Targets
Achieve service revenue, labor sales, and parts targets.
Monitor billing, productivity, and efficiency KPIs.
Drive upselling of value-added services.
Team Management
Lead Service Advisors, Technicians, and support staff.
Conduct daily briefings, training, and performance reviews.
Ensure discipline, grooming, and adherence to company policies.
Process & Compliance
Ensure adherence to OEM (Mahindra) guidelines and SOPs.
Maintain audit readiness and documentation.
Ensure safety standards and workshop compliance.
Coordination
Coordinate with Parts, Sales, CRM, and Accounts teams.
Ensure availability of parts for timely service delivery.

Pay: ₹14,352.05 - ₹47,303.16 per month

Work Location: In person

📌 Service Manager Raipur (India)
🏢 SHIVNATH MOTORS (I
📍 India