6+ yrs of experience payment industry

Bangalore

Incident Management/Call centre…

SLA Management
Responsible for Managing vendors ATM OEM's, CRA's, network etc.
Project & Customer Management
Lead rollout and serviceprojects in multi-channel setting.
Lead customer and vendorreview meetings and developed services strategies.
Establish executive dashboards, structuredinterface program and servicereports to track health profitability of each account. any escalated contractual andissues.

Contract Management
Manage RFP's, Tenders, Contract commercial negotiations, project management implementing and managing service

Multivendor Service Development &
Responsible for Development & of multivendor service for, Diebold & Wincor machines - Engineer hiring, service centers,stocking locations/hubs, setting up TRC's, call & SLAprocesses and tools, training, technical support, spare partetc.

Managing Field Services




Responsible for Managing Fieldand Supporting business developmentfor current opportunities and existing relationships.
Supply Chain Management
Vendor selection, development and management incl. profitability, costs SLAs.
Managing Stakeholders
Building trusting relationships with, suppliers and colleagues.

Key skills required

Adaptability to work in agile environment
Good communication and presentation

Ability to work with functional teams
Business Development, General Management, and post-sales support.
Operations & Project Management - Planning, execution, management, process, automation.
Excellent customer management skills.
Extensive supply chain &management; experience.
Driving growth & managing.
SLA, negotiations and contract_.
Commercial and business acumen negotiation skills

Minimum Education Qualification
Any graduate with relevant(BE/MBA preferred)

📌 Call Centre Manager Bengaluru
🏢 india1ATM
📍 Bengaluru