Job Category: Digital Operations

Job Description:

- Manage the process and take corrective steps where necessary or make incremental improvements
- Provide coaching and feedback to team members to enable them to improve their performance
- Assist new hires such that they are productive on the floor in the shortest possible time frame
- Handle escalations, Provide inputs on process and system/business application to the team members
- Client Interaction, where required at the level of Supervisors
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Ensure that the process transactions are processed as per Standard Operating Procedures (SOPs)
- Must have experience in insurance Underwriting back office processes
- Ensure that the assigned targets in accordance with SLA are met by the team
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Must have fundamental knowledge of US insurance and high level Policy lifecycle
- Must be able to train a team, create SOPs and process maps
- Knowledge of Multiple transactions will be required as this will initially be a relatively small team
- Ensure that the process transactions are processed as per SOP
- Ensure that the assigned targets in accordance with SLA are met by the team/process
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Must have process knowledge and would be required to perform QA of transactions
- Ensure adherence to establish attendance schedules, Company Policies and Procedures
- Detailed knowledge of specific department products, workflows and procedures related to work performed
- Excellent interpretation skills




- Business Writing skills

Responsibilities:

- Manage the process and take corrective steps where necessary or make incremental improvements
- Provide coaching and feedback to team members to enable them to improve their performance
- Assist current hires such that they are productive on the floor in the shortest possible time frame
- Handle escalations, Provide inputs on process and system/business application to the team members
- Client Interaction, where required at the level of Supervisors
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Ensure that the process transactions are processed as per Standard Operating Procedures (SOPs)
- Must have experience in insurance Underwriting back office processes
- Ensure that the assigned targets in accordance with SLA are met by the team
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Must have fundamental knowledge of US insurance and high level Policy lifecycle
- Must be able to train a team, create SOPs and process maps
- Knowledge of Multiple transactions will be required as this will initially be a relatively small team
- Ensure that the process transactions are processed as per SOP
- Ensure that the assigned targets in accordance with SLA are met by the team/process




- Ensure that the quality of the transactions is in compliance with predefined parameters
- Must have process knowledge and would be required to perform QA of transactions
- Ensure adherence to establish attendance schedules, Company Policies and Procedures
- Detailed knowledge of specific department products, workflows and procedures related to work performed
- Excellent interpretation skills
- Business Writing skills

Qualifications:

Graduate. 2-5 years of experience

About Us:

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.

📌 Lead Assistant Manager (Uttar Pradesh)
🏢 EXL Service
📍 Uttar Pradesh