Customer Support Executive

Company: SolvionTech Pvt. Ltd.
Location: Patia, Bhubaneswar, Odisha
Job Type: Full-Time (In office)

About the Role

SolvionTech Pvt. Ltd. is looking for a Customer Support Executive who is passionate about helping customers and delivering excellent service. The ideal candidate should possess robust communication skills, a customer-first mindset, and the ability to resolve customer queries efficiently.

Key Responsibilities
Handle customer inquiries through phone calls, email, WhatsApp, and chat.
Resolve customer issues in a timely and professional manner.
Provide accurate information about company products and services.
Record and maintain customer interactions in the CRM or support system.
Coordinate with internal teams to ensure quick issue resolution.
Follow up with customers until their concerns are resolved.
Maintain high customer satisfaction and service quality.
Prepare daily support reports and update customer records.

Required Skills




Excellent verbal and written communication skills in English and Hindi.
Positive problem-solving and interpersonal skills.
Basic knowledge of MS Office (Excel, Word, Outlook).
Ability to multitask and work under pressure.
Positive attitude with a customer-focused approach.
Basic computer proficiency.

Qualifications
Any Graduate (Freshers are welcome to apply).
2 years of experience in Customer Support, Customer Service, or Call Center is preferred.

Benefits
Competitive salary with performance-based incentives.
Qualified work environment.
Career growth opportunities.
Training and skill development.
Paid leave and company benefits as per policy.

If you enjoy interacting with customers and building long-term relationships, we'd love to hear from you.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Senior Customer Support Executive Patia
🏢 SolvionTech
📍 Patia