Quality Executive

Job Description:

The Quality Executive checks agent calls, gives helpful feedback, and helps improve performance across the team. The role includes reviewing call quality, joining client discussions, and making sure the process runs smoothly and maintains high standards.

Key Responsibilities
Listen to agent calls and give transparent, structured feedback.
Review portfolio performance using call checks and reports.
Find areas that need improvement and help drive better performance.
Join and lead client calls related to quality discussions.
Work continuously to improve performance and keep quality levels high.

Eligibility Criteria:
Minimum Qualification: Graduate preferred; HSC/Diploma candidates may also apply.




Experience in call monitoring and quality evaluation.
Good communication skills—spoken, written, and interpersonal.
Knowledge of feedback methods, calibrations, and performance assessment.
Ability to train or share knowledge effectively with teams.
Self-driven, flexible, and able to stretch when needed.
Valuable skills in MS Word, Excel, and PowerPoint.

Work Details
Full-time role.
Requires regular interaction with operations teams and clients.
Focus on continuous improvement, quality governance, and performance enhancement.

Bangalore

📌 Quality Executive Bengaluru (India)
🏢 ONE POINT ONE SOLUTIONS
📍 India